🧼 Case Study: How a Local Carpet Cleaner Boosted Calls by 325% with One Profile Fix

No ads. No website changes. Just a smarter Google Business Profile.

When Jenna, a small carpet cleaning business owner in Jacksonville, contacted us, she was frustrated. She’d been in business for years, had plenty of happy customers — but her phone barely rang.

She thought she had done everything right.
✅ A clean website
✅ Facebook page
✅ Google Business Profile already claimed

But she still wasn’t showing up.

📉 The Problem: Great Service, Low Visibility

Jenna’s Google Business Profile looked decent on the outside — but under the hood, there were big issues:

• The primary category was incorrect
• Her services list was empty
• No regular posts or updates
• Only 2 old reviews from 2021
• And most importantly: no keywords in her business description

She had everything except visibility.

🛠️ The Fix: A GBP Overhaul in 3 Simple Steps

We didn’t touch her website. We didn’t run ads.
Here’s what we did instead:

1. Updated her primary category to “Carpet cleaning service”
2. Rewrote her business description to include local keywords like “Jacksonville carpet cleaning” and “steam cleaning near me”
3. Launched a review campaign with her last 10 happy clients
4. Scheduled weekly GBP posts with photos, promotions, and tips
5. Added a complete services list including spot treatment and upholstery cleaning

📈 The Results: 30 Days Later

After just one month of GBP optimization, here’s what changed:

• 📞 325% increase in phone calls
• 🚗 142 requests for directions
• ⭐ 7 new reviews (all 5 stars)
• 🧼 2 commercial cleaning contracts
• 🔄 0 ad spend

And the kicker? Jenna now ranks in the top 3 on Google Maps for “carpet cleaning Jacksonville.”

🧠 The Takeaway

You don’t need a massive budget to compete locally. You just need the right visibility — and that starts with your Google Business Profile.

A few strategic updates can take you from invisible to booked out.

🚀 Want to Be Our Next Success Story?

We specialize in Google Business Profile optimization for service-based businesses like Jenna’s.

👉 See Our Packages
📞 904-670-4432
📧 info@pinpointprestige.com

Don’t wait to be found. Make it happen.
Let’s get you on the map — literally.